Canceled Concert? Why You Might Not Get Your Ticket Refunded
Apr 14, 2020 @ 9:33am
Normally, if a concert or show is canceled or postponed you are entitled to get your money back. Things have changed in the new COVID-19 world. Stubhub and Ticketmaster have changed the wording of their policy. Now it only lists cancellation as a reason for buyers to get their money back.
In a statement, Stubhub said, it is currently impossible for us to offer immediate cash refunds to all buyers.
Instead they are offering a coupon for fans to use toward a future purchase valued at 120% of the original purchase.